FAQ
How Do I Place An Order?
There are several ways to place an order.
1) Go through the store and select the item you would like to order. You can enter any customizations in the notes field for each item.
2) Go through the Contact US page and send us a message for any custom work that you do not see on the website, and we will get back to you as soon as possible.
3) use the CONTACT form to put in the request and we will respond as soon as possible.
How Long Does It Take To Ship After I Order?
We generally will try to ship an item within 5-7 business days after an order is placed.
There are some circumstances where the order may take a little longer, but generally no longer than a week.
1) We are out of the requested items and have to wait on our supplier to ship to us.
2) We are overwhelmed with orders and take a little longer to get the item made, packaged, and shipped out.
3) Equipment issues, though very rare and we have backups, should this happen, we may have delays but we will always notify you ASAP!.
We will try to always let you know if there are any delays. for the most part, items SHIP well within 7 business days.
Payment & Shipping
We accept PayPal and Credit Cards payments only. If you go through the store, you can checkout and we will take payment through PayPal even if you do not have an account with them.
If you run into any issues, please use the CONTACT form and we will help you get through it.
Please note: Items will not ship until payment is made.
Returns & Refunds
Due to the nature of these items being custom-made to order, there are No Refunds or Exchanges. Exchanges only if you received a defective or broken item.
We will not be held liable for anything over the cost of the purchased item.
Please use the CONTACT form if you need any questions or concerns, or want to request a custom image.